tag:blogger.com,1999:blog-32237550766175747712008-11-20T13:51:58.912-06:00Helpdesk @ SHSUnoreply@blogger.comBlogger42125tag:blogger.com,1999:blog-3223755076617574771.post-92122511292287549142008-11-20T13:22:00.003-06:002008-11-20T13:52:00.311-06:00

We've noticed that several of our Mac users are unable to send email off campus. If you are one of those having this problem you'll want to verify your outgoing mail server settings. Server: smtp.shsu.edu SSL must be turned on with password authentication. Port must be set as 465. Mac Mail Users Under the Mail menu, select Preferences...Click on your email accountClick on the drop-down box next

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-38190825299341734952008-11-17T09:31:00.002-06:002008-11-17T09:35:02.393-06:00

The T: drive was moved on 11/14/08 to more dependable, faster hardware configured for high availability and redundancy. Please take this opportunity to review what you have in your department's T: drive. Please remove personal pictures, movies, and/or music as this directory must be used for University-business functions. Look once again to evaluate your use of social security numbers and/or

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-34936910729573625272008-09-11T09:03:00.004-05:002008-09-11T09:21:02.473-05:00

The following notice has been sent to the entire SHSU community: University Community The University will be closed Friday, September 12, 2008. All Parent's Day weekend activities are cancelled and will be rescheduled for later in the semester. We anticipate reopening on Monday, September 15, 2008 unless we notify you otherwise. Jim Gaertner, President SHSU Faculty & Staff:

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-9966483970326578512008-08-08T15:14:00.006-05:002008-08-08T15:36:20.251-05:00

As mentioned in the IR Update this month, system maintenance will occur starting at 6pm on August 15th until midnight on August 17th. During this time the SHSU computer systems and telephone services will be sporadically unavailable.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-72051451288224680962008-07-24T09:37:00.004-05:002008-07-24T09:53:51.003-05:00

Any computer account that is created starting today will automatically have an Exchange email account and will not have access to SamMail or IMAP email. Email will need to be checked by clicking on the "Exchange Mail" link from the main page of the SHSU website when off campus. Please contact the Helpdesk with any questions you may have.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-26541052228115786402008-07-08T09:16:00.002-05:002008-07-08T09:18:38.080-05:00

SecureCRT was pushed to campus on the evening of July 3rd and can be found by going to the Start button, All programs, SHSU Programs, and Communications. This replaces CRT.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-83735235443799321242008-07-02T08:28:00.004-05:002008-07-02T08:33:55.359-05:00

If you receive an email like the one below, please do not respond with any information. This email is not coming from SHSU. Our Security Officer is working with Gmail's abuse team to have the account disabled that is generating the emails as well as blocking any inbound and outbound mail from that account. -----Original Message----- From: ADMIN HELPDESK [mailto:ahelpdesk3@gmail.com] Sent:

Lucrecia Chandlernoreply@blogger.com2tag:blogger.com,1999:blog-3223755076617574771.post-81705786993334742472008-07-01T10:20:00.004-05:002008-07-01T10:26:27.723-05:00

SecureCRT is scheduled to be deployed to campus on 7/3 at 7pm. This will affect those of you who use CRT for connecting to Nell. REMINDER: Those who are still using unxmail/IMAP in the following buildings will be switched to Exchange accounts today: AB1, Criminal Justice Center, University Hotel, Lee Drain, Kirkley, and the Health Center. Guide for setting up Outlook for Exchange: http://

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-47978103542600899952008-06-27T14:16:00.011-05:002008-07-08T09:14:17.832-05:00

Here's what is coming up next. Faculty and Staff that have not yet been migrated to Exchange 2007 will be moved on the following dates: July 1: AB1, Criminal Justice Center, Hotel, Lee Drain Building, Kirkley, Administration Building, and Health Center.July 2: Newton Gresham Library, Music, University Theater Center, Smith-Hutson, Estill Classroom Building, Art, South Paw, Coliseum, East Plant,

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-73076078511370724822008-06-25T10:20:00.000-05:002008-06-25T10:20:39.078-05:00

We have started transitioning phone services to our new VoIP system. Those of you who have been transitioned to the Exchange 2007 mail server and the new VoIP system will notice a new change in Outlook. Click on the Tools menu and select Options. You will then see the Options dialog box. Click on the Voice Mail tab. If you forget your voice mail PIN, you will find an option to request a

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-16358402925032412262008-06-23T12:40:00.008-05:002008-06-25T10:12:38.806-05:00

Anyone who currently has a Voice over IP phone (a Cisco handset) and are still on IMAP/unxmail will be converted to Exchange 2007 on Tuesday, June 24th. An email was sent out over the weekend to those who will be a part of this next phase of the Exchange 2007 migration. For those on PCs, you can find instructions on setting up your new Exchange account online at: http://www.shsu.edu/

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-68418839054427422682008-06-13T10:17:00.002-05:002008-06-18T09:07:20.752-05:00

The schedule for moving current Exchange 2003 mailboxes to Exchange 2007 is as follows. Faculty/Staff with last names beginning with: A - D: Monday, June 16 E - K: Tuesday, June 17 L - R: Wednesday, June 18 S - Z: Thursday, June 19 All Students: Friday, June 20 Alumni/Retirees/*Secondary Accounts: Saturday, June 21 *Secondary accounts are organization or departmental web and email accounts.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-2102775120388641752008-06-10T13:40:00.008-05:002008-06-12T15:55:16.257-05:00

The time has come for moving current Exchange users to the new Exchange 2007 system. In preparation for this move we ask that you clean out your current mailboxes so that the move will go quickly and as smooth as possible. If you need assistance in setting up an Archive folder on your S drive, please contact the Helpdesk at x4-1950. You can also find the instructions in our Software Guides.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-21760459237075014312008-06-06T14:50:00.004-05:002008-06-06T15:03:08.830-05:00

Are you getting winmail.dat attachments in your email? The quick reason why you are getting those attachments is because the person sending you the attachment is using Microsoft Outlook as their email client. The sender can still use Outlook but will need to make a couple of modifications on their side before sending you an attachment. First they will need to make sure that their message is

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-53838272191872379342008-05-15T14:57:00.002-05:002008-05-15T15:04:04.788-05:00

Blackboard will be down for maintenance and upgrading from May 20th until May 27th. If you are teaching a mini-mester course and need access to Blackboard during this time, please contact our Blackboard team if you have not done so already.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-72395929580350158732008-05-12T14:13:00.005-05:002008-05-12T14:32:09.690-05:00

Are you receiving bounced messages when trying to send email that look similar to this? Delivery has failed to these recipients or distribution lists: ex:/O=SAM HOUSTON STATE UNIVERSITY/OU=WNTAP3/CN=RECIPIENTS/CN=USERNAME The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-84703049391634236512008-05-12T09:51:00.002-05:002008-05-12T09:56:01.836-05:00

Faculty, Your PINs have been changed today (5/12) by the Registrar's Office for grade entry. You will need to pick up your envelope containing your new PIN from your department secretary.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-5495601869655687612008-04-17T13:28:00.009-05:002008-04-23T10:37:54.587-05:00

How do you tell if a message is hoax or fraudulent? Do a quick web search or check out sites such as Snopes. Snopes lists a lot of emails that are commonly passed around and will list why it is false and sometimes the origin or the small truth that started it all. The email asks you to forward it to all of your friends or a certain number of people in a certain amount of time. There are a

Lucrecia Chandlernoreply@blogger.com2tag:blogger.com,1999:blog-3223755076617574771.post-60141898361758383762008-03-24T10:41:00.013-05:002008-03-24T11:09:18.231-05:00

Registration will be opening this Friday at 5:30PM. As a reminder here is the schedule. Advance Registration for the Following classifications starts 5:30 p.m. on the following dates. In trying to alleviate some of your previous registration problems we will be using a new registration schedule. This new schedule will be alphabetical by each classification. Please find where your name falls in

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-43798862504302471632008-03-18T14:17:00.002-05:002008-03-19T13:27:17.215-05:00

We will be taking down the database on Friday 3/21 (Good Friday) after 6pm for maintenance. We are rolling out several major changes that have to be put in place before Registration starts on 3/28. During this time, the SamMenu, Samweb, and the Nell Menu will be unavailable. The outage may last anywhere from 30 minutes to 2 hours. Please contact the Helpdesk at helpdesk@shsu.edu or by calling

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-58886258213435632402008-03-12T08:00:00.001-05:002008-03-11T07:58:10.390-05:00

The Internet outage that was mentioned in the last IR Update will take place beginning at 8:00 AM on Friday, March 14th and will last for approximately 8 hours during the day. The Internet outage is required for the first phase of work with AT&T to move their services to Academic Building 1. UCS Networking will also be using this time to move some important network equipment to the new location.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-6150615328329137252008-03-06T09:23:00.005-06:002008-03-06T09:48:35.326-06:00

March 7, 2008 The T drive server will be rebooted at 6:00PM. This due to maintenance for our backup software. The T drive should be unavailable for no more than 30 minutes. Contact the Helpdesk at x4-1950 if you have any questions regarding this maintenance. March 8, 2008 There will be an electrical outage on Saturday, March 8, 2008 from 6:00 a.m. to approximately 8:00 a.m. The buildings

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-19558927948739616872008-02-20T08:45:00.006-06:002008-02-20T10:10:24.620-06:00

AT&T has reported to us that they have a fiber cut this morning on the curcuit that provides SHSU's Internet service. All off-campus e-mail, Internet, and Internet-based credit card transactions are unavailable until AT&T has repaired the damage. We are activating our disaster recovery plan to bring up a minimal web presence on our servers. As it's AT&T that is handling, we cannot answer as to

Helpdesk @ SHSUnoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-15513520359773630112008-02-18T08:00:00.002-06:002008-02-18T08:20:57.472-06:00

The database will be taken down today, 2/18, from 6pm until 8pm for planned maintenance. During this time the SamMenu, Nell SHSU Menu, and SamWeb will be in-accessible.

Lucrecia Chandlernoreply@blogger.com0tag:blogger.com,1999:blog-3223755076617574771.post-75352157038304232352008-02-13T11:34:00.002-06:002008-02-13T11:37:11.257-06:00

Telcom Center Move Project Progress continues on the many events that have to occur prior to the removal of the Telcom Center from the campus mall area. The next scheduled event will have a major impact on our entire campus this weekend. The long-anticipated power, computer, VOIP phone outage that was mentioned in the last two IR Updates will take place the evening of Friday 2/15 and the

Lucrecia Chandlernoreply@blogger.com0