by
Victor E. Sower, Ph.D., C.Q.E.
This is a free text. The text may be used for non-commercial purposes providing the source and author are properly cited. The text may downloaded, printed, and copied for personal use and for free use to students in the classroom providing the cover page is included. It may not be copied for sale under any circumstances nor may it be edited or modified without the written permission of the author. Any use of excerpts from the text should be appropriately cited. Suggestions for additions/changes/edits to the text should be sent to sowerv@shsu.edu.
Chapter 1 Introduction to Quality
Chapter 2 Strategic Quality Management and Operationalizing Quality
Chapter 3 Designing Quality into Products and Services
Chapter 4 Innovation and Creativity in Quality
Chapter 5 Quality Systems and Quality Auditing
Chapter 6 Product, Process, and Materials Control
Chapter 7 Design of Experiments
Chapter 8 Quality Improvement Tools
Chapter 9 Metrology, Inspection, and Testing
Chapter 10 Statistical Process Control
Chapter 11 Acceptance Sampling
Chapter 12 Quality Costs
Chapter 13 Human Factors in Quality